Professionals with client accounts, what's one creative solution you've implemented to solve a client's problem outside the scope of your standard services?

Question

When standard services don't cut it, professionals often need to think outside the box to satisfy their clients' unique needs. Drawing from the experiences of CEOs and Sales Directors, we delve into four creative solutions that went beyond the call of duty, ranging from organizing a team-building retreat to developing a tailored CMS.

Alex Stasiak · Answer

We once had a client who was struggling with low employee morale and productivity. Instead of just focusing on our software development services, we decided to organize a team-building retreat for their staff. We took them out of the office for a weekend of fun activities, bonding exercises, and relaxation. 
The result? Not only did their team come back refreshed and motivated, but our client saw a significant improvement in their overall performance and collaboration. Sometimes, thinking outside the box and going the extra mile can make all the difference in solving a client's problem.

Niclas Schlopsna · Answer

One creative solution we implemented that went beyond our standard services involved a client in the renewable energy sector. They were struggling to gain traction in a highly competitive market, despite having a superior product. Their primary issue was brand visibility and differentiation.
Recognizing that our traditional consultancy services might not be enough, we proposed and executed a unique guerrilla marketing campaign. We partnered with a prominent environmental NGO to co-host a series of high-impact community events focused on sustainability. These events included educational workshops, live demonstrations of the client’s technology, and interactive activities for local families.
Moreover, we leveraged social media influencers passionate about renewable energy to amplify the campaign's reach. These influencers created engaging content around the events, which not only raised awareness, but also positioned the client as a leader in the sustainability space.

Ryan Wood · Answer

We implemented a customized software-integration solution to address a client's unique workflow challenges. Despite being outside our standard services, this solution streamlined their processes, improved efficiency, and enhanced overall satisfaction, demonstrating our commitment to going above and beyond to meet client needs.

Ihor Lavrenenko · Answer

We had such a situation developing a customized content-management system for a dental clinic. The clinic faced constant challenges updating its website content, which wasn't part of our initial SEO service agreement. However, we saw an opportunity to enhance their efficiency.
We started by assessing their needs and creating a plan that integrated a user-friendly CMS tailored to their requirements. This involved regular check-ins and feedback sessions to ensure the solution met their expectations. The CMS allowed the clinic to easily update its blog, service pages, and patient testimonials, significantly improving its SEO and user engagement.
The results were impressive. Within three months, the clinic saw a 35% increase in organic traffic, and a 15% rise in new patient inquiries. This experience highlighted the importance of flexibility and proactive problem-solving in maintaining client satisfaction.

What Creative Solutions Have You Implemented for Client Problems Beyond Standard Services?

What Creative Solutions Have You Implemented for Client Problems Beyond Standard Services?

Organized a Team-Building Retreat

Executed Guerrilla Marketing Campaign

Customized Software Integration Solution

Developed a Tailored CMS